About Return & Refund
- All of the website items are non-returnable due to potential safety risks associated with the product type;
- If the product is damaged due to transportation after receipt, please provide photos of the damage as soon as possible. After analysis, we will replace the product for free;
- If the product is slightly damaged and does not affect its use, a partial refund will be provided based on the extent of the damage;
- If the buyer provides incorrect recipient information and the product cannot be delivered, a full refund will not be supported. The buyer needs to compensate for the product cost and shipping cost, which will be deducted from the payment;
- If the product is stolen at your doorstep after delivery, no refund will be supported;
- Returns, exchanges and refunds are not supported during transportation;
About Shipment And Receipt
- We use UPS, DHL, FedEx or SF Express to deliver to your delivery address;
- We will notify you of the additional shipping charges for remote areas by email, and you need to purchase the remote shipping fee link before the shipment.
- If your delivery address is in a remote area, you will need to pay an additional remote fee. We will inform you of the remote fee by email, and you will need to purchase the remote shipping fee link before we ship the goods.
- The recipient needs to fill in the real name, including the last name and first name, otherwise it cannot be cleared. A phone number is also required, we cannot deliver the goods if the name and phone number are untrue or incomplete;
- The goods need to be packaged and inspected, the handingtime is 2 days, the arrival time at the transfer station is 2 days, and the delivery time is 3-8 days;
- If the value of the goods exceeds $750, we will purchase the signature confirmation for you. Please note the delivery time to avoid missing it. If you miss the first delivery, the Express company will schedule a second delivery;
- This website does not support purchases from Muslim countries and regions. Buyers from Muslim countries and regions please go to this website to purchase similar products: Http://www.e-gentleman.com;
About Payment
- We only support PayPal and Airwallex payments, welcome to pay with Airwallex ;
- Please do not pay in countries and regions where the law does not allow the use of products on this website.